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This application will solve the problems said of customer care in business companies especially the case study company

Written on 2016-07-04 07:53:28 By Billy










Today, many companies, especially business companies are using ICT (Information and Communication Technology) in their business where many entrepreneurs think about how they can improve services to their customers; with the use of internet the quality of service and customer care services are being increased. Interactivity, frequent updates and querying are among the most attractive features of modern websites.

But in Rwanda, this sector is still having a lot of problems. Such as the shortage of information about how their customers can get all needed information on time so that they can be well served to a given services.

This application will solve the problems said of customer care in business companies especially the case study company FORMATECH Technology s.a.r.l. Users in different agencies of the company will find information about all customers of and give to them the.

Company in order to know which is the best customer in need of products or services and which is the best customer to frequent the services provided by the company and how to give them a quality service depending on customer needs. Customers will be communicated about newly products and services
In order to identify the type of the customer, system users will save all informations about the customer such as;

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