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general description of the project including introduction, background of the study, problem statement

Written on 2016-07-04 07:35:12 By Billy










Chapter one gives the general description of the project including introduction, background of the study, problem statement, interest of the project, scope of the project, specific objectives, and methodology and techniques used to collect data.
Chapter two describes the literature review and theoretical concepts. It provides a depth understanding which is clearly and technologies that will support the conception and development of this project.

Chapter three explains in detail the system analysis and design used during this study. It describes the existing system and the new proposed solutions of the new system.
Chapter four gives the conclusion and recommendation.

We also conducted three complaint audits. In each of these audits, a sample group of citizens were approached to find out whether their complaints had been addressed within the stipulated time period and whether they were satisfied with the manner in which their complaint had been resolved.


This information was cross checked with the complaint data provided by the District about the number of complaints that its ward offices were claiming to have sorted out. The discrepancies would be reported to the municipal commissioner and the four additional municipal commissioners so that action could be taken against the erring ward officials. Click here to view complaint audits.

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